FAQS
ALL YOUR DETAILED QUESTIONS ANSWERED HERE!
WHEN WILL I RECEIVE MY GOWN?
ALL GOWNS TAKE 12-16 WEEKS TO CREATE UNTIL THEY ARE SHIPPED OUT. IF YOU NEED A RUSH ORDER THERE IS AN ADDITIONAL COST PLEASE MESSAGE US WITH YOUR REQUESTED RUSH TIMEFRAME AS SOON AS POSSIBLE SO WE CAN DETERMINE THE COST AND ARRANGE THE RUSH. *PLEASE NOTE NOT ALL RUSH REQUESTS ARE POSSIBLE, RUSH CONFIRMATIONS WILL BE DETERMINED AT TIME OF REQUEST.
WHERE DO I GO FOR ALTERATIONS?
FOR THAT PERFECT FIT WE HAVE YOU COVERED! REACH OUT TO US AT STUDIO@BOHEMIANBRIDE.COM AND A MEMBER OF OUR BRIDAL TEAM WILL SCHEDULE AN APPOINTMENT WITH A LOCAL BRIDAL SEAMSTRESS IN YOUR AREA TO ACCOMMODATE ANY MINOR ALTERATIONS NECESSARY.
DO YOU ACCEPT REFUNDS OR EXCHANGES?
DUE TO THE SPECIALIZATION OF MADE TO ORDER GOWNS ALL OF OUR DRESSES ARE NON-REFUNDABLE/NON-EXCHANGEABLE. IF YOU HAVE ANY QUESTIONS OR WOULD LIKE TO SEE ADDITIONAL PHOTOS OF ANY OF OUR GOWNS PLEASE MESSAGE US, WE WOULD BE HAPPY TO ANSWER ANY QUESTIONS THAT YOU MAY HAVE AND/OR SEND YOU MORE PHOTOS.
I CAN'T AFFORD IT ALL NOW, CAN I PAY OVER TIME IN 2 PAYMENTS?
WE UNDERSTAND THAT PULLING OFF THE PERFECT WEDDING CAN REALLY ADD UP! IN THE CASE THAT ANY OF OUR BRIDES ARE UNABLE TO PAY FOR A GOWN IN-FULL RIGHT AWAY, WE ALLOW FOR PAYING 1/2 THE PRICE UP FRONT IN A NON-REFUNDABLE DEPOSIT, WHILE THE OTHER HALF TO BE PAID IN 30 DAYS FROM THE ORIGINAL PAYMENT. MESSAGE US!
I'D LIKE TO SEE THE FABRIC FOR MYSELF, CAN I BE SENT A FABRIC SWATCH?
WE'RE SURE BUYING A WEDDING GOWN ONLINE SEEMS A BIT TRICKY, LET US SEND YOU A FABRIC SWATCH FROM YOUR FAVORITE GOWN(S) SO YOU CAN FEEL + SEE THE FABRIC FOR YOURSELF! E-MAIL US AT STUDIO@BOHEMIANBRIDE.COM WITH YOUR MAILING ADDRESS AND WHICH GOWN(S) YOU'RE INTERESTED IN. WE'LL HAVE YOUR SWATCH(S) SENT RIGHT OUT!
HOW SHOULD I CLEAN MY DRESS AFTER THE WEDDING?
WE RECOMMEND THAT ALL OF OUR BRIDES HAVE THEIR GOWNS DRY CLEANED AFTER THEIR BIG DAY. AFTER DRY CLEANING HAS BEEN COMPLETED, DO NOT HANG YOUR GOWN BUT RATHER MAKE SURE IT'S PRESERVED IN A BOX, TO RESIST FABRIC STRETCHING OVER TIME.