Returns and Exchanges

We want to make sure you love your purchase

Returns & Exchanges Policy as of September 1, 2021

All returns and exchanges must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached. Once any tag has been removed, an item cannot be returned.
Items not eligible for returns: 
• Personalized and dyed items
• Perishables, swimsuits, and personal care items including face masks
• Final sale items
• Items with any tags removed

Online Purchases

Returns: For purchases made at, you may initiate a return for up to 7 days after you receive your merchandise for a refund in the form of your original payment.
Follow the instructions below to return by mail and a $12.50 charge for the prepaid shipping label will be deducted from your refund. If you choose not to use the prepaid label, you may pay for return shipping via your choice of carrier. You may also make your return, within 7 days after you receive your merchandise, at any of our U.S. stores. Your return or exchange must occur in the country where the original purchase was made.
Exchanges: We accept exchanges for online orders up to 60 days after receipt of merchandise in any of our U.S locations. To complete an online order exchange, you must complete a return and place a new order of equal or greater value. Please contact us to assist you with both your return and placing your new order. You can reach us by texting EXCHANGE to 38202 and one of our expert stylists in customer service will text you back, or you can call our HQ office at 1-646-346-4699 Monday–Friday, 10 AM–8 PM EST. 

How to return an online purchase by mail

Step 1: Obtain your RMA

  • 1. Go to Order Status and enter your order number and email. You can find your order number in your confirmation and shipping emails or on your packing slip.

  • 2. Click on the order, then select Initiate Return (RMA) next to the item you want to return in the Estimated Delivery column.

  • 3. You will receive an email with details about your return, including a prepaid shipping label and instructions.

Your RMA expires 7 days after the date it was created, so be sure to send your return within that time frame.

If you are returning more than one item, you will receive an RMA and shipping label for each item.

Step 2: Pack it up

Print the prepaid return label and attach it to the box with the item you’re returning. You may package multiple items together if they have the same return address.

Step 3: Send it off

Once your return is properly packaged, take the package to any UPS-authorized location or drop box — visit Be sure to keep your receipt and tracking information.

As a reminder, ship your item to us within 7 days of initiating your return.

Refund processing

We will inspect and process your return within 14 days. You will receive a confirmation via email when your return has been processed.

Please allow up to two billing cycles for the return credit to appear on your credit card statement. Credits are processed for the original cost of the merchandise plus tax—initial shipping and handling fees will not be refunded.

If an item is returned in unacceptable condition, we will send it back to you and no refund will be issued.

Have a question? email here